Returns & Refund Policy

1-CANCELLATIONS

We only accept cancellation requests within 6 hours of the order placing time. Every cancellation request which is raised later than 6 hours from the purchasing time will not be accepted. If you cancel your order within 6 hours after placing it, your order will be fully refunded to your original payment method.

2-ORDER INFORMATION MODIFICATION POLICY

If you realize that you have made an error in the shipping address or any other information related to your order, simply e-mail us on info@xfixing.com as soon as possible. We will assist you to correct your order’s information.

Please be informed that: we can only change your order information within 24 hours after it has been placed. All replacements and/or refunds requests will not be accepted if correct shipping information isn’t provided within 24 hours.

Please check the order confirmation email which is sent to you right after your order is placed to check if all the provided information is correct.

NOTE

In case you want to modify one or more products in your order or cancel an order to re-order any of the other items available on our store, we will not refund you directly by the original payment method. Instead, we will provide you with a discount code having the same value as the old(cancelled) order.

You can apply this code to deduct its value from the total value of the new order. Please note that the value of the new order should be higher or equal to the value of the old (cancelled) order. If the price of the new order is lesser than the old (cancelled) order, we will not refund the remaining value of the discount code.

3-RETURNS & REFUND POLICY

3.1 Returns

Time: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 31 days have gone by since you received your order, we will not be able to offer you a full refund or exchange.

Return conditions:

This Returns Policy applies to all purchases made through the website https://www.xfixing.com. We accept the return of products that were shipped out by us and if the item is damaged, defective or in the wrong specification, and if there is a case of missing parts of the order.

To be eligible for a return, your item must be in the same condition that you received it in, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Non-returnable items: Gift cards, downloadable software products, health and personal care items.

Return Process:

Should you receive damaged, defective, or the wrong item(s), please contact us on info@xfixing.com and specify the damage, defect, or wrong item(s) by providing a photo of the product received.

To start a return, you can contact us at info@xfixing.com within 30 days of the delivery date.

We’ll notify you of the approval or rejection of your return request and the details on how to proceed with the return via email. Please be aware that we do not provide a return label or pay for returns shipping. Return shipping cost is under the customer’s responsibility. Please note that items sent back to us without first requesting a return will not be accepted.

Return address:

BASMA L.L.C.

16192 Coastal Highway

Lewes, DE 19958

3.2 Refunds (if applicable)

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Most financial institutions will take an average of 3 to 5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

3.3 Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@xfixing.com.

3.4 Note:

All customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via USPS, UPS or FedEx insured parcel post because xfixing will not be responsible for lost return.

4-CONTACT US

We do our best to respond within 24 business hours to all emails.